Posts Tagged "Customer Service"

First Customer at Metropolis Cafe–Ever!

One cold, early Saturday morning in 2003, Philip Hale became Metropolis Cafe’s first paying customer. He was won over by the same charm that so many have experienced here since. When Hale, vice president of government affairs at Loyola University, walked in, comfort was the first word to pop into his mind, he says. “It [...]

The Extra Kilometer by Zach Zulauf

Zach Zulauf, owner of New Wave Coffee, crossed international borders on an emergency coffee mission for Metropolis Coffee Company. These are his recollections of that event: I always liked to think that I would be the type of guy to fly to a foreign country with less than twenty-four hours notice, if asked. We all like [...]

Yolk: It’s What’s For Brunch!

What would you consider THE most integral items for a classic American brunch? Eggs—check. Potatoes—check. Coffee—check. We here at Metropolis Coffee Company would choose the last item, of course–it’s what we do. We expect Taki Kastanis, owner and visionary of Yolk restaurants in Chicago, would pick the first–and we wouldn’t have it any other way. [...]

Café Questions: To Wi-Fi or Not To Wi-Fi?

During our recent exhausting-satisfying-enthralling experience at Lollapalooza 2010, we noticed fewer and fewer people standing around using their cell phones, smart phones, and other mobile devices–especially the younger attendees. They seemed more intent on the music than texting or tweeting. Then, we sat down to work (a.k.a. recovering from Lolla) and see a couple articles [...]

The Wormhole on a Tuesday Afternoon, 2010 A.D.

It was summertime pandemonium inside Wicker Park’s newest and decidedly 80s coffee hot spot today: The Wormhole. While I arrived with Wormhole’s coffee, Tony was hanging with Sarah and her staff, talking training and probably some jokes and non sequiturs, too. With types from Dollop and Kickstand hanging around, too, it was a little like finding myself [...]

On the Venti Dry Cappuccino

A venti dry cappuccino can go either way. It is a pivotal moment in coffee – one that can capture a customer for life, or turn away someone who might be great-coffee-inclined. Imagine a new customer walks into a 3rd wave Café* *A café that roasts or purchases great roasted coffee. A café stocked with [...]

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