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All About Coffee

Keep your coffee in the bag it came in, or an airtight container, on the counter or in the cabinet. If it’s going to be awhile until you open the bag, go ahead and put it in your freezer. Once you open it, keep it at room temp.

Don’t put your coffee in the fridge. Your fridge is for beer and mustard, of course.

  • How much caffeine is in decaf coffee? How do you decaffeinate coffee?

  • What’s the difference between coffee beans and espresso beans?

  • I see your bag has flavors listed on it, but do you guys actually put that stuff in the coffee?

  • How long will my Metropolis Coffee stay fresh?

  • What kind of grinder should I get?

Where to Buy & Online Ordering

  • What payment methods do you accept on your site?

  • How do I know if my order has been received?

  • How can I change or cancel my order?

  • What if I have questions about my order, credit charges, returns, or refunds?

Visit Us

  • Where is Metropolis based?

  • Where is your cafe located?

  • How can I book a Roasterie Tour?

Subscriptions

  • How do I sign up for a subscription?

  • What can I change within my subscription?

  • How do I cancel my subscription?

  • How do I pause my subscription?

  • How can I change my subscription?

  • Can I use a promotional code on my subscription?

Rewards

  • How do I participate?

  • Can I combine my rewards points with another promotional code?

  • Can I use a promotional code on my subscription?

  • How do I apply my rewards discount code to my subscription?

Wholesale

  • How can I become a wholesaler?

  • What type of wholesale benefits do you offer?

Shipping & Returns

  • How much do you charge for shipping?

  • Do you ship internationally?

  • How can I receive free shipping?

  • Which carrier do you use to ship?

  • Where’s my tracking info?

  • How long will it take for my order to arrive?

  • What is your return policy?

  • What if my product arrives damaged?