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Job Opening

Part-Time Barista

Metropolis Cafe, Chicago, IL

Metropolis is a fourteen-year-old, small batch, specialty coffee roaster, retailer, and wholesaler. Our mission is to make people’s lives better through coffee. We strive to achieve the highest coffee quality standards, from farm to cup, while consistently providing great service. We believe in “Great Coffee for Everyone.”

A barista at Metropolis does much more than craft the best drinks you’ve ever tasted.  As a face of Metropolis each is responsible for maintaining Metropolis’ high standards of customer service and product quality.  They do this by skillfully handling all aspects of the job (from cleaning and stocking to making excellent drinks and making customers feel at home).  This position pay starts at $11/hour plus tips.

Attitude

  • Create a warm and welcoming environment for customers and co-workers
  • Always treat customers and co-workers with respect
  • Maintain composure and professionalism when under pressure
  • Check negative emotions and issues ‘at the door’
  • Understand and adhere to Metropolis policies
  • Communicate suggestions, ideas, and concerns to your shift leader and to your management staff

Work Ethic

  • Demonstrate work ethic by making excellent drinks and working hard throughout your shift
  • Be punctual, energetic, and reliable
  • Perform delegated tasks (e.g. chore list items) in a timely manner
  • Clearly separate friendship from job responsibilities

Customer Experience

  • Uphold high expectations for customer service and model excellent service at all times
  • Greet customers within three seconds of their arrival
  • Display passion and enthusiasm for Metropolis
  • Be proactive about helping customers with beans, retail, or tea
  • Learn and communicate knowledge of coffee and tea to customers
  • Keep a ‘customer view’ of Metropolis and notice what they notice (e.g. messes, spills, long lines)
  • Remember…you ARE the face of Metropolis Coffee

Drink Preparation and Bar Work

  • Maintain a clean work space behind the counter
  • Pay attention to quality and proactively discard and remake any bad drinks
  • Cheerfully remake drinks if customer complains about quality
  • After bar training, practice and master free pour latte art

Store Appearance and Function

This includes both front and back of house maintenance.

  • Keep health code in mind at all time
  • Focus on keeping store clean and orderly (e.g. cleaning, bussing, stocking, vacuuming, cleaning entryway, sweeping, and tidying the bathroom)
  • Proactively, find work to do during slow periods
  • Complete assigned tasks by end of shift

Finances

  • Keep control over assigned drawer. Make sure that any money added or removed is documented
  • Keep drawer orderly (e.g. face bills, let shift leader know if drawer is becoming full needs to be thinned, do not open rolls of coins unless necessary)

Flexibility

  • Maintain your sense of humor and roll with the punches
  • Be prepared to take a leadership role during special projects
  • Finally, so that everyone can enjoy time off, expect to cover for each other when needed

Desired Qualifications

  • Positive, solutions-oriented, and friendly attitude
  • Thoughtful, thorough, and approachable communication style
  • Attention to detail in all tasks
  • Ability to solve problems, multitask, prioritize, and manage time effectively in a fast-paced, chaotic environment

This is a part-time position with a schedule occasionally requiring additional hours/days dependent on business needs. Compensation is commensurate with experience and includes a base hourly wage, plus tips, paid time off, and partially-subsidized medical, dental, and vision insurance.

Please send cover letter and resume to [email protected] with “Part-Time Barista” in the subject line.